Connect the right sources.
Bring in approved knowledge, documents, CRM records, service systems, and calendars. Add Lens when the workflow needs reconciled ERP insight.
The OPENSIGHT platform / Our vision
Your systems.
Working together.
Connect conversations, knowledge, records, and actions around the work you want to complete. Start with the products and connections your business needs.
ContextAgentsToolsPeople
Shared capabilities
What makes a connected workflow possible.
Each product has a focused job. Shared context, tools, and operating rules let them work together.
Meet people where they work.
Use Respond for incoming calls, Reach for outbound calls, and Chat for web and WhatsApp conversations.
Keep the request moving.
Flow tracks tasks, gathers missing information, calls the relevant tools, and follows up on unfinished steps.
Complete a defined task.
Prepare a system entry with Scribe, or route a contract through LuxLegis.
Set the boundaries.
Define access, approvals, and escalation routes. Give people the context to review an action or take over.
Check the outcome.
Test real scenarios, inspect failures, and measure whether the request reached a correct and useful result.
An example / Customer support
One customer.
A connected response.
01Respond receives the call
The customer explains an issue and completes the required identity check.
02Flow gathers the context
It connects account history, approved guidance, and the tools needed for this request.
03The workflow takes an action
Run an enabled diagnostic, update a case, or request approval for an exception.
04The result reaches the right place
The customer gets an answer; the team receives a clear record or a handoff with the next step.
Choose your starting point
Start with the job
you want to improve.
Use one product for a focused task or connect several for a broader workflow. An ERP replica is needed only where it serves that work.
Find your product