OPENSIGHT voice agents
The conversation
is the interface.
Voice is one part of the OPENSIGHT portfolio. We are designing agents for two distinct jobs: receiving calls and making purposeful calls.
Explore all productsTwo directions
Incoming and outgoing calls need different designs.
Each starts with a real task, trusted context, and a clear boundary for human control.
The shared foundation
Helpful at the edge.
Connected at the center.
Both kinds of agent need approved knowledge, reliable records, defined actions, and a route to the person who owns an exception.
Explore the platformWorking principles
A better call needs a better system.
Grounded answers
Use approved sources and say when an answer cannot be supported.
Actions with boundaries
Give each agent a defined scope, with confirmation and review where needed.
Clear human handoff
Make the transition understandable for the caller and useful for the receiving team.
Continuous evaluation
Inspect conversations and test changes before expanding into more work.