Meet customers where they are
Offer a consistent conversational experience on the website and WhatsApp.
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Customer chat · Web & WhatsApp
OPENSIGHT Chat
Keep the conversation moving.
Help customers where they already message you. Answer questions, guide enquiries, track requests, and connect conversations to useful next steps on your website and WhatsApp.
Talk to us about Chat
The direction
What Chat is designed to do.
Answer with context
Use approved business knowledge to guide product enquiries, order updates, and service requests.
Connect the next step
Capture lead details, coordinate follow-up, and hand conversations to people when needed.
The OPENSIGHT vision
Build around
the work that matters.
Start with the people, systems, and decisions involved in your workflow. Shape the product around the outcomes your team needs.
Imagine it in your industry